Head Space Peer Support Worker: 

Plymouth has launched a new out-of-hours service called Head Space for people who consider that they are approaching a mental health crisis. The service aims to provide a non-clinical setting with a safe, calm and structured environment, where individuals can go to access peer support.

The Peer Support Worker of this new service will support the coordinator to ensure successful delivery of the service and will work directly with users of the service, offering individual or group support as required. The role of Peer Support Worker has been developed specifically for people who have lived experience of Mental Health services. Through sharing wisdom from their own experiences, Peer Support Workers will inspire hope and belief that recovery is possible in others. The role will provide formal peer support to Head Space service users to support them to deal with their Mental Health crisis and promote recovery. The Peer Support Worker will act as an ambassador of recovery, will help to support the volunteer Peer Support team and will be involved in the on-going development of peer support roles in the organisation.

We are looking to recruit up to 67.5 hours in a small team to deliver the planned hours for the Head Space service as it grows and develops. There is the opportunity to grow your hours in line with service growth or have set hours from beginning. Hours will cover shift times to include set up, closure and some additional admin hours to be worked during the day to suit availability. You will work pre-agreed times including evening, weekends and Bank Holidays. You will be offered a permanent contract, however due to this being a new service the current contract length with funders is for five years.


  • To establish supportive and respectful relationships with people using Head Space.
  • To listen to service users and support them to manage their crisis and focus on their recovery.
  • To provide peer support whilst maintaining professional boundaries.
  • To share ideas about ways of achieving Recovery goals, drawing on personal experiences and a range of coping, self-help and self-management techniques.
  • To model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness.
  • To ensure the service offers a safe, relaxed but structured environment for people to receive 1:1 and group support in times of crisis
  • To offer triage, telephone support and one to one as part of the Head Space team.
  • To ensure that people using the service are supported to develop self-management strategies and to make the best use of the local resources around them, signposting or making referrals as required, while promoting choice and informed decision making.
  • To encourage Head Space clients to make their own decisions relating to services.
  • To support positive working relationships with partner services and other stakeholders.
  • To support promotion and consistent communication about the service.
  • To monitor and maintain own mental health, seeking support and working with the team to deal with anything that arises in practice.
  • To support people within limits of your competences and authority and to seek advice and guidance when required.
  • To deliver with the team a programme of activities that are engaging and of interest to people using the service.
  • To facilitate a strong user and career led approach, through your contact with people using the service.
  • To support the volunteer peer supporters on shift to deal with things that may arise.
  • Undertake appropriate administrative duties to assist the team e.g. data inputting, filing, computer work and photocopying.
  • To keep records of contact with Head Space clients maintaining Head Space records and support monitoring
  • To contribute to the continued development of the Peer Support Worker training programme and in the ongoing evaluation of the Peer Support Worker role.
  • To actively participate in Team Meetings and report regularly to the Head Space Coordinator to ensure effective communication.
  • To actively share learning and experiences to inform service developments and improvements.


  • To undertake other duties that may reasonably be required by the Chief Executive, MT and Board of Directors.
  • To comply with all aspects of the policies and procedures of Colebrook in accordance with legislation and good practice, complying with data protection act requirements and promoting equality and diversity.
  • To remain active and involved in personal development opportunities, training and participate in supervision and performance appraisals as required.
  • To promote open and honest communication and to work as part of the team to deliver organisational objectives.

The closing date for this vacancy is 9:00am, Monday 28th January 2019.

Interviews are scheduled to take place on Tuesday 5th February 2019.

*Please note: An Enhanced DBS check will be required for this role.

To apply please complete an organisational application form online (please click here).


 Support Worker: 

What do we do?

  • Promoting independence and recovery
  • Challenging social exclusion by encouraging community involvement
  • Facilitating social inclusion with creative and accessible solutions

 What do we offer?

  • Structured Induction
  • Supportive Environment Encouraging Personal Development Training Opportunities
  • Company Pension
  • A-Z Staff Benefits
  • Wide Range of E-Learning Courses
  • Employee Assistance Programme – 24 hour services (Including different discounts & special offers to all employees and their family members)
  • 25 Day Annual Leave + Bank Holidays
  • Flexibility
  • Long Service Award
  • Work Place Wellbeing Charter

We are looking for passionate and enthusiastic Support Workers to join our organisation to provide support for vulnerable adults. We have three different roles available with hourly rates ranging from £7.83 per hour to £8.62 depending on your knowledge and experience.

Mileage and travel are paid, followed by organisational pay structure in line with the National Living Wage and a TOIL system is used to provide flexibility to all staff, especially when working patterns vary. This is a great opportunity to join our dynamic and rapidly growing team. Tasks and Responsibilities will depend on your role.

Main tasks and responsibilities:

  • Deliver a range of support, including financial; daily living skills, meaningful activity, health, housing, & social skills as per agreed plans
  • Adopt a person centred, reablement approach at all times, ensuring client choice and seeking to improve clients quality of life
  • Maximise use of local resources including community networks, assistive technology, signposting, aiming to reduce reliance on paid support
  • Report on client and service progress, adapting practise as required
  • Complete some client, personal and service paperwork
  • Communicate effectively and champion supportive teamwork
  • Work in a safe way for yourself and others, following health, safety and safeguarding legislation, policy and procedures
  • Manage your time when required and be flexible to the client and service needs
  • Complete client related paperwork Inc. support plans, risk assessments and distance travelled tools
  • Proactively lead and monitor identified clients ensuring outcomes are met
  • Complete client related paperwork Inc. support plans, risk assessments and distance travelled tools
  • Take the lead role in monitoring identified clients, ensuring outcomes are met and the service is meeting needs
  • Accommodation services arrears and charges
  • Housing association and landlord liaison and monitoring
  • Supporting managers to manage tenure issues
  • Health and Safety checks, reporting and actions
  • Keeping the project in a good order Inc. hygiene, decoration, project repairs and maintenance
  • Voids management and growth promotion
  • Relevant housing management records and returns
  • Whilst promoting client involvement at all times

To apply please complete an organisational application form online (please click here).
Please be aware: You must have a valid driving licence and a car to use for work for this vacancy.

*DBS Check applies for all Support Worker roles, more information about the employment of ex-offenders please read this document – Information Sheet Employment of ex-offenders August 2013



  • Healthwatch Volunteer Strategic Representative

To promote Healthwatch Plymouth at key events and other meetings, and help to establish constructive, high quality relationships, with key current and potential partners and stakeholders, internal and external as required. This is a volunteer role, with support and training provided.  If you have experience of working strategically, at management or executive level we would like to hear from you. 

For information on this volunteering role please contact Healthwatch on 01752 261978                                                      

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