Healthwatch Engagement Co-Ordinator

Healthwatch Plymouth is a service delivered by Colebrook Southwest Ltd under contract from Plymouth City Council.

Healthwatch Plymouth is the independent consumer champion created to gather and represent the views of the public. Healthwatch plays a role at both a national and local level, and makes sure that the views of the public and people that use services are taken into account. There are 152 local Healthwatch organisations across England.

Healthwatch Plymouth helps people get the best out of their local health and social care services. We actively gather feedback from all sections of the community about positive and negative experiences of using health and social care services in Plymouth.

  • We provide people with information about local health and social care services
  • We gather views and experiences on the way services are delivered in Plymouth
  • We encourage health and social care providers, regulators and planners to hear directly from the public themselves
  • We influence the way services are designed and delivered based on the evidence from the people who use those services
  • We influence how services are set up and commissioned by having a seat on the local Health and Wellbeing Board
  • We pass information and recommendations to other local Healthwatches, Healthwatch England and the Care Quality Commission

In this role you will create a strong community presence and local awareness of Healthwatch Plymouth. To recruit, support and work alongside volunteers to plan and run an outreach programme, engaging people from all areas of the city to share their views and become actively involved in Healthwatch, as well as our other services. To co-ordinate Healthwatch communications and information, including the online presence, supporting the Communication/Media Apprentice to deliver.

For this role a driving licence and transport is essential



  • To actively identify areas for Healthwatch to develop in Plymouth, raising unmet needs with the Healthwatch Team and Colebrook Board of Directors as needed.
  • To establish partnerships with local venues, groups, organisations and community leaders to support service delivery.
  • To support the development of a quality mark for health and social care.


  • To deliver a Healthwatch communication plan ensuring regular and relevant information is shared with members, stakeholders and people in the city.
  • To report on engagement activity as required.
  • To ensure websites, bulletins and social media are accurate, current and creative, alongside the Communications/Media Apprentice.
  • To oversee accessible communications on behalf of Healthwatch, taking the lead within the team


  • To be responsible for specified financial returns, ensuring they are accurate and made on time.
  • To ensure reimbursement of active members involved in Healthwatch.
  • To maintain and develop systems for recording and monitoring information on behalf of Healthwatch.
  • To be responsible for evidencing and monitoring targets relating to the posts including consultations, grants involvement and local awareness.

To view the full job description for this role, please (click here)

PLEASE NOTE: The closing date for this vacancy is 5:00pm Wednesday 26th September 2018. Interviews are due to take place on Tuesday 2nd October 2018. 

If you are interested in this position and think you meet the criteria, please apply by completing and submitting our organisational application form. (please click here)



 Support Worker: 

What do we do?

  • Promoting independence and recovery
  • Challenging social exclusion by encouraging community involvement
  • Facilitating social inclusion with creative and accessible solutions

 What do we offer?

  • Structured Induction
  • Supportive Environment Encouraging Personal Development Training Opportunities
  • Company Pension
  • A-Z Staff Benefits
  • Wide Range of E-Learning Courses
  • Employee Assistance Programme – 24 hour services (Including different discounts & special offers to all employees and their family members)
  • 25 Day Annual Leave + Bank Holidays
  • Flexibility
  • Long Service Award
  • Work Place Wellbeing Charter

We are looking for passionate and enthusiastic Support Workers to join our organisation to provide support for vulnerable adults. We have three different roles available with hourly rates ranging from £7.83 per hour to £8.62 depending on your knowledge and experience.

Mileage and travel are paid, followed by organisational pay structure in line with the National Living Wage and a TOIL system is used to provide flexibility to all staff, especially when working patterns vary. This is a great opportunity to join our dynamic and rapidly growing team. Tasks and Responsibilities will depend on your role.

Main tasks and responsibilities:

  • Deliver a range of support, including financial; daily living skills, meaningful activity, health, housing, & social skills as per agreed plans
  • Adopt a person centred, reablement approach at all times, ensuring client choice and seeking to improve clients quality of life
  • Maximise use of local resources including community networks, assistive technology, signposting, aiming to reduce reliance on paid support
  • Report on client and service progress, adapting practise as required
  • Complete some client, personal and service paperwork
  • Communicate effectively and champion supportive teamwork
  • Work in a safe way for yourself and others, following health, safety and safeguarding legislation, policy and procedures
  • Manage your time when required and be flexible to the client and service needs
  • Complete client related paperwork Inc. support plans, risk assessments and distance travelled tools
  • Proactively lead and monitor identified clients ensuring outcomes are met
  • Complete client related paperwork Inc. support plans, risk assessments and distance travelled tools
  • Take the lead role in monitoring identified clients, ensuring outcomes are met and the service is meeting needs
  • Accommodation services arrears and charges
  • Housing association and landlord liaison and monitoring
  • Supporting managers to manage tenure issues
  • Health and Safety checks, reporting and actions
  • Keeping the project in a good order Inc. hygiene, decoration, project repairs and maintenance
  • Voids management and growth promotion
  • Relevant housing management records and returns
  • Whilst promoting client involvement at all times

To apply please complete an organisational application form online (please click here). The closing date for this vacancy is 9:00am on Friday 21st September 2018. Interviews will be held on Monday 24th September 2018
Please be aware: You must have a valid driving licence and a car to use for work for this vacancy.

*DBS Check applies for all Support Worker roles, more information about the employment of ex-offenders please read this document – Information Sheet Employment of ex-offenders August 2013





  • Healthwatch Volunteer Strategic Representative

To promote Healthwatch Plymouth at key events and other meetings, and help to establish constructive, high quality relationships, with key current and potential partners and stakeholders, internal and external as required. This is a volunteer role, with support and training provided.  If you have experience of working strategically, at management or executive level we would like to hear from you. 

For information on this volunteering role please contact Healthwatch on 01752 261978                                                      

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