An Introduction to Our Service

Head Space offers an out-of-hours service for people who consider that they are approaching a mental health crisis. The service aims to provide a non-clinical setting with a safe, calm and structured environment, where individuals can go to access peer support.

headspace@colebrooksw.org

07890 257614

line open during opening hours only

From the week commencing 13th May 2024 the way Headspace delivers its service has changed

We are no longer open on Monday and Thursday

Tuesday, Wednesday and Friday evenings are for prebooked appointments only with no cafe space or drop in

On a Wednesday we are based at our Whitleigh venue

There is a new number / email in place to arrange appointments

The phone number for support during service hours 6pm until midnight remains the same

07890 257614

To arrange an appointment contact us on:

Email: Headspaceappointment@colebrooksw.org

Telephone or Text: 07546 527380

Appointment line open 9am – midnight every day

Please note, this number / email is to book appointments only and we will confirm an appointment with you as soon as we can

If someone accompanies you to your appointment, they will have to find alternative arrangements whilst you are in venue unless accompanying you into your one to one.

Maximum of 2 appointments per week

Please arrive promptly for your appointment and expect to be in venue for a maximum of an hour

Please do not arrive early as we will not have provision for you to come inside and wait

New Service Opening Times

Monday – Closed

Tuesday & Wednesday – 6pm – midnight

Four Greens Wellbeing Hub PL5 4DD – Prebooked appointments and phone service

Thursday – Closed

Friday – 6pm – midnight

The Rees Centre PL7 2PS – Prebooked appointments and phone service

Saturday & Sunday – 6pm – midnight

Ernest English House PL1 2DA – Cafe drop in, appointments and phone service

What remains the same – our dedication to offering you quality peer support

Service User Feedback and Testimonials

“Feels like a safe place, always somebody on hand to talk to when in crisis. Other service users are friendly. Was wary to come following past experiences – it’s really different.”

“Supportive, feel understood, can talk about anything.”

“Brilliant service would recommend. I have trust issues but felt safe here. Didn’t realise how beneficial this service would be for me. Would’ve ended back in prison if they hadn’t helped me.”

“This service is a life saver. I would be much worse if I couldn’t come here. Having someone to listen to when things are difficult is a life saver.”

Staff and volunteers will be on hand to provide support in both 1:1 and group settings, with the goal of de-escalating crises, setting achievable goals and (where appropriate) working with the Wellness Recovery Action Plan. Onward referrals/signposting will take place as required.

Clients do not need a formal appointment. However, a prior telephone or email contact, with relevant information from services would be most helpful.

Individuals can also self-refer to Head Space by attending during our opening hours.

Intoxication will not be a barrier if there is no disruptive or violent behaviour.

See services offering mental health support in Plymouth and other areas:

CLICK HERE

Why not be a peer supporter?

Opportunities are available now…

People who have experienced mental health issues, or care for those in mental distress, can offer privileged insight and understanding and draw on their own experiences to help others.

Get involved, develop skills, help the wider community and be a positive part of change.

Who’s appropriate?

Anyone who believes they are approaching a mental health crisis

AND

Is open to the idea of talking to a Peer Mentor/or receiving support

Who’s not appropriate?

Those experiencing acute mental ill health or a psychotic episode
Anyone exhibiting aggressive/violent behaviour
Individuals whose issues are not related to mental health

The service aims to achieve several outcomes:

Reduce attendance and reliance on statutory services (particularly unscheduled care and ED department)
Reduce contact with the crisis response mental health teams if support can be provided more appropriately
Reduce impact on Police, including time spent dealing with mental health issues
Reduce inappropriate admissions to hospital
Promote recovery offering activities that increase confidence, social networks and tackle isolation
Raise awareness of mental health and promote earlier intervention

An Introduction to Our Service

Head Space offers an out-of-hours service for people who consider that they are approaching a mental health crisis. The service aims to provide a non-clinical setting with a safe, calm and structured environment, where individuals can go to access peer support.

headspace@colebrooksw.org

07890 257614

line open during opening hours only

From the week commencing 13th May 2024 the way Headspace delivers its service has changed

We are no longer open on Monday and Thursday

Tuesday, Wednesday and Friday evenings are for prebooked appointments only with no cafe space or drop in

On a Wednesday we are based at our Whitleigh venue

There is a new number / email in place to arrange appointments

The phone number for support during service hours 6pm until midnight remains the same

07890 257614

To arrange an appointment contact us on:

Email: Headspaceappointment@colebrooksw.org

Telephone or Text: 07546 527380

Appointment line open 9am – midnight every day

Please note, this number / email is to book appointments only and we will confirm an appointment with you as soon as we can

If someone accompanies you to your appointment, they will have to find alternative arrangements whilst you are in venue unless accompanying you into your one to one.

Maximum of 2 appointments per week

Please arrive promptly for your appointment and expect to be in venue for a maximum of an hour

Please do not arrive early as we will not have provision for you to come inside and wait

New Service Opening Times

Monday – Closed

Tuesday & Wednesday – 6pm – midnight

Four Greens Wellbeing Hub PL5 4DD – Prebooked appointments and phone service

Thursday – Closed

Friday – 6pm – midnight

The Rees Centre PL7 2PS – Prebooked appointments and phone service

Saturday & Sunday – 6pm – midnight

Ernest English House PL1 2DA – Cafe drop in, appointments and phone service

What remains the same – our dedication to offering you quality peer support

Service User Feedback and Testimonials

“Feels like a safe place, always somebody on hand to talk to when in crisis. Other service users are friendly. Was wary to come following past experiences – it’s really different.”

“Supportive, feel understood, can talk about anything.”

“Brilliant service would recommend. I have trust issues but felt safe here. Didn’t realise how beneficial this service would be for me. Would’ve ended back in prison if they hadn’t helped me.”

“This service is a life saver. I would be much worse if I couldn’t come here. Having someone to listen to when things are difficult is a life saver.”

Staff and volunteers will be on hand to provide support in both 1:1 and group settings, with the goal of de-escalating crises, setting achievable goals and (where appropriate) working with the Wellness Recovery Action Plan. Onward referrals/signposting will take place as required.

Clients do not need a formal appointment. However, a prior telephone or email contact, with relevant information from services would be most helpful.

Individuals can also self-refer to Head Space by attending during our opening hours.

Intoxication will not be a barrier if there is no disruptive or violent behaviour.

See services offering mental health support in Plymouth and other areas:

Why not be a peer supporter?

Opportunities are available now…

People who have experienced mental health issues, or care for those in mental distress, can offer privileged insight and understanding and draw on their own experiences to help others.

Get involved, develop skills, help the wider community and be a positive part of change.

Who’s appropriate?

Anyone who believes they are approaching a mental health crisis

AND

Is open to the idea of talking to a Peer Mentor/or receiving support

Who’s not appropriate?

Those experiencing acute mental ill health or a psychotic episode

Anyone exhibiting aggressive/violent behaviour

Individuals whose issues are not related to mental health

The service aims to achieve several outcomes:

Reduce attendance and reliance on statutory services (particularly unscheduled care and ED department)

Reduce contact with the crisis response mental health teams if support can be provided more appropriately

Reduce impact on Police, including time spent dealing with mental health issues

Reduce inappropriate admissions to hospital

Promote recovery offering activities that increase confidence, social networks and tackle isolation

Raise awareness of mental health and promote earlier intervention

If you decide to visit Head Space:

You will be actively listened to

You will not be interrogated

You will not be given unsolicited advice

You will not be judged

You will be accepted for being you

You will be acknowledged for your strengths

You will be treated as a person and not an illness

The Head Space service has been commissioned by: The Devon Partnership Trust and Livewell Southwest & is managed by Colebrook SouthWest Limited

Our Ethics

**You will be actively listened to**

**You will not be interrogated**

**You will not be given unsolicited advice**

**You will not be judged**

**You will be accepted for being you**

**You will be acknowledged for your strengths**

**You will be treated as a person and not an illness**

The Head Space service has been commissioned by:
The Devon Partnership Trust and Livewell Southwest & is managed by Colebrook SouthWest Limited